Privacy Policy
Your Privacy:
Bar O2 Limited T/A Theoxygenstore is a company registered in England under company number 4192727. Our registered office is Old Bank Chambers 4 Glebe Street Stoke on Trent ST4 1HG. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. We shall be the data controller for your personal data, and we are registered on the public register of data controllers which is looked after by the Information Commissioner (our registration number is ZA379397).
Protecting Your Security:
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. This is done only to confirm your identity.
We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Information We Collect & How We Use It:
When you place an order or hire equipment whether, online or Directly with us via telephone or email, register on our website, ask a question or provide an answer to a question on a product, provide a review of a product, use any online form on our website, we need to know your name and other information such as your postal address, email address,telephone number and (if placing an order)your credit card number and expiry date or other details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents,sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
We may also wish to provide you with information about special features of our website or any special offers which we think may be of interest to you. If you would rather not receive this information, please send an email with "NO MAIL" in the heading to online@theoxygenstore.com
If, at any time, you wish to have your information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to online@theoxygenstore.com.If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable. There may be a small delay in updating our database and so you may still receive communications which we have already processed in our system before you updated your preferences.
Our Use of Cookies, Internet Protocol (IP) addresses and Other Information Gathering Technologies:
View our full Cookies Policy
Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.
We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalised service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.
We may also collect information about your computer, including your domain name, IP address, operating system, browser version, how long you stay on a page, the route you took to navigate through the pages and the website you visited prior to accessing our site.
You can choose to refuse to accept our and or third party cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you will be unable to access certain parts of our site or place an order with us. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Modern browsers provide the ability to navigate the web privately by using "private browsing mode" or you can use a proxy server, which allows web users to see pages via a third party web server. More information can be found in our Cookies Policy
Texts and emails Relating to Delivery:
If you provide us with your mobile number or email, we may text or email you to advise or to update you on the progress of your delivery.
This service is provided through one of Couriers Parcelforce, DPD or Royal Mail or possibly via other International Couriers. You therefore agree, when providing your mobile number or email address, that we can provide Couriers with your number or email address solely for the purpose of these updates.
How We Protect Your Information:
We endeavour to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorised personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is theoxygenstore.com or a sub site under our control. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.
Links from this Site to Other Sites:
Our site may, from time to time, contain links to and from the websites of our partner networks, sub sites, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating Your Details:
If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your details in My Account. Alternatively, send us an email entitled "CHANGE OF DETAILS" to online@theoxygenstore.com, send a letter to Our registered office Old Bank Chambers 4 Glebe Street Stoke on Trent ST4 1HG or you can telephone us on 0345 100 0084
Should you wish to access the personal information that we hold about you please write to "THE CORRESPONDENCE TEAM" at the above postal address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee (cheque to "Bar O2 Limited"). We will then respond to you within 40 days of the date of your request.